Imagine this: employees in your organisation are more focused on servicing customers and building stronger relationships, and their time-consuming repetitive tasks are completed automatically without much effort from them. Sounds amazing, doesn’t it?
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
- Jack Welch
To stay ahead of competition and be unique, many organisations are moving forward with the business strategy to implement automation at a faster pace. This series of articles provides information on business process automation (BPA) and the benefits it brings to an organisation that is constantly facing challenges in this rapidly changing world of innovation and transformation.
WHAT is Business Process Automation?
It is important to align business strategy with processes to evolve and grow. Business process automation enables an organisation to increase productivity, be flexible to respond to the challenges, and be more profitable. Business process automation is no more an after-thought, rather it is one of the primary initiatives that all organisations must implement to stay ahead of the game.
Business process automation can be of multiple types, depending on the complexity.
"Automation of various activities can improve the performance of almost any business process. Beyond enabling reduction in labor costs, automation can raise throughput, increase reliability, and improve quality, among other performance gains."
- Source: McKinsey Global Institute - A future that works: Automation, Employment, and Productivity
The following are some of the examples of automation:
The next article will cover WHY organisations should pursue implementing Business Process Automation. Please feel free to contact me via LinkedIn to have a chat on this topic.
About the Author
Ammar Quettawala is a strong advocate of automation and passionate about helping businesses to be more efficient and productive. He runs a consulting company, QTECX Solutions, that provides implementation and integration services for CRM, Enterprise Application Integration, and Business Process Automation. He has travelled globally and worked with industry leaders in North America, Europe, Africa, Middle East, Far East, and Asia Pacific. He also has lived in three countries.
Ammar loves to speak in business forums and conferences. He has mentored and guided young businesses owners as well as final-year university students to help them express their uniqueness and stand out as professional individuals. His life mantra is simple: "Be good, do good". Find out more about Ammar on LinkedIn.